Information about Regulatory Authorities

The trader’s activity is regulated by two main authorities: the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP).

Consumer Protection Commission (CPC)

Website: https://kzp.bg/bg/kontakti Phone: 0700 111 22 Email: info@kzp.bg Address: Sofia, Slaveykov Sq., No. 4A, Floors 3, 4 and 6

Commission for Personal Data Protection (CPDP)

Website: https://www.cpdp.bg/ Phone: 02/91-53-518 Email: kzld@cpdp.bg Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2

Online Dispute Resolution

Consumers in the European Union have the opportunity to use the European Online Dispute Resolution (ODR) platform, which is available at: http://ec.europa.eu/. This platform provides a single point of access, facilitating the resolution of disputes between consumers and traders.

Alternative Dispute Resolution (ADR)

In addition to the online platform, consumers can take advantage of alternative dispute resolution (ADR) methods. ADR is an out-of-court procedure based on the voluntary consent of both parties.

General conciliation commissions operate on the territory of Bulgaria, assisting in reaching agreements between consumers and traders in disputes related to contracts for the sale of goods and the provision of services.

The General Conciliation Commission with headquarters in Plovdiv and a scope of action covering the Plovdiv region is competent to consider disputes between the trader and the consumer.

A complete list of recognized ADR bodies in the Member States of the European Union can be found at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show